Use the following tips as training tools.

Present this situation to your group and brainstorm solutions together, or submit your own situation question to be answered in an upcoming newsletter.

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SITUATION QUESTION:
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What legacy are you leaving with others who have worked with or for you? What do your internal and external customers think about their interactions with you? What do people remember about you even years later?

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SOLUTIONS
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These questions were brought to mind recently when a former employee contacted me through Facebook. She had worked for me in my personal improvement and modeling school and agency business about 30 years ago. This was just before the time I was transitioning into my current speaking and training business. She apologized for the impulsive way she had quit her job but immediately told me that what she had learned from me had made a difference in her daily life. I was thrilled to hear from her, and later when I was traveling through her city, we had lunch together.

You never know what seeds you are planting as you meet and associate with others. You will probably have a number of jobs during your lifetime, and you will influence many relatives, friends and colleagues along the way. That’s why you need to be your authentic personal best in whatever you do. It’s your legacy to them.

If you didn’t give your personal best along the way and you have regrets, make amends. It is never too late to do that as my former employee did. It will be good for both of you.

Another similar situation occurred when a neighbor who runs with her dog in our neighborhood brought an invitation (flyer) to our door a few weeks ago. My husband and I had briefly chatted with her a few times on our daily walks around our neighborhood when we were in town. She was inviting us to a “Gutter Party” which was actually a block party in her home. The flyer said to be there before 5:30 as she was going to be playing her new Steinway at that time.

To our surprise, this attractive woman was a concert pianist and had been taught by her pianist mother who was also an opera singer. Of course we wanted to hear her play, and when we did, it was mesmerizing.

The next day I wrote a glowing thank you note to her and intentionally put a return address label that had both my husband’s and my name on it since we have different last names. Mine said Jewel “JJ” Lauderbaugh.

A few days later a copy of some newspaper clippings and a couple of notes were left on our doorstep by the pianist. The note read that she had noticed the Jewel name on the return address and thought it seemed familiar to her. At 3:00 o’clock in the morning, bam, she remembered meeting a woman named Jewel. She ran downstairs to her scrapbook to find the clippings from thirty years ago when she was competing in the Miss California Pageant in Santa Cruz, California. There in the clippings were pictures of her and a Grooming Consultant who looked like me, named Jewel. She wrote, “Is that you?”

When I called to confirm that I was the woman in the pictures directing the Miss California contestants, she was delighted. She said she remembered the woman called Jewel because she was really important to her. She was helping the contestants know their places on stage and how to look and be their best.

Looking back, I remembered a beautiful, blonde pianist who was eager to learn and cooperate. Ironically, her picture was also in each of the two newspaper clippings with me, and here we were remembering our thoughts and memories from long ago. We were both proud of the legacy we had left for each other.

You never know when life will bring your legacies full-circle back to you so you can see what you left behind. So be your authentic, real self with everyone, and keep growing! Make every interaction memorable! Make a difference in your unique way!

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JJ's FAVORITE QUOTES
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"Our chief want is someone who will inspire us to be what we know we could be."
~ Ralph Waldo Emerson

"One person with passion is better than forty people merely interested."
~ E.M. Forster
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JJ's FAVORITE QUOTES
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“One-half of knowing what you want is knowing what you must give up before you get it."
- Sidney Howard

“Enthusiasm releases the drive to carry you over obstacles and adds significance to all you do.”
- Norman Vincent Peal
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Tele-COACHING & Tele-MENTORING
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DO YOU WANT TO IMPROVE in an area? Service? Sales?

* Motivation and growth of your people?
* Dealing with irate internal or external customers?
* Leading and Coaching your staff?

TRY our one-on-one Tele-Mentoring (phone coaching service) that is available to business owners, executives, managers, supervisors and staff members.

Call for your FREE CONSULTATION now! 408 445-1590

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EVALUATION OF YOUR ENVIRONMENT:
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Have you had an Evaluation of Your Environment lately so you could receive suggestions on improving it? (It's like the doctor's check up, you often don't know you need it, until after you've had it.)

http://www.jjlauderbaugh.com/about.html

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ABOUT JJ:
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JJ Lauderbaugh, CMC
408 445-1590, 1716 Husted Ave., San Jose, CA 95124.

JJ works with companies that want to give exceptional customer service to increase sales, and with Directors and Call Center/Help Desk Managers who want to improve human performance.

She's an international speaker, trainer, facilitator and certified management consultant (CMC) on customer service management, specializing in performance improvement, call centers, up/cross selling and outbound calling.

For training resources, free articles, tips and streaming video, go to our web site at: http://www.JJLauderbaugh.com

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Copyright and Reprints:
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Reprint permission is granted when the following credit appears:

© JJ Lauderbaugh, CMC, JJ Lauderbaugh & Associates, 2010. Reprinted with permission from JJ's Tips, a monthly internet newsletter. For your own personal subscription, email jj@jjlauderbaugh.com.
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You can make a difference! Send your questions and comments as they are always welcome.

Thanks,

JJ