JJ's (Sept '07) Tips in this issue:
1. What's Not Working?
2. Special Invitation
3. Favorite Quotes
4. Tele-Coaching & Tele-Mentoring
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SPECIAL INVITATION!
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I would like to invite you to attend a Service Desk and Contact Center conference where I will be speaking in October. The first 2 people who
contact me to attend it will receive half-off on their registration.
The Signature Customer Service and Support Professionals Conference (CSSPC) a.k.a. The 9th Annual Conference for Help Desk Professionals
Pointe South Mountain Resort, Phoenix, AZ October 22-24, 2007
Use the following tips as training tools.
Present this situation to your group and brainstorm solutions together, or submit your own situation question to be answered in an upcoming newsletter.
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SITUATION QUESTION:
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A reader wrote: Every day, I hear colleagues, friends and family members tell us what's not working in their businesses or personal lives. Their current challenges are getting in the way of the happiness they desire. What can we do to change these situations? As a manager I would like to be more
helpful in guiding them to detoxify their thinking and take charge of their work and lives.
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SOLUTIONS:
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Everyone has work and personal challenges, so what are the successful people in your work doing to overcome them? Study what they do. Pick their brains
to learn their thinking processes that help them get past the obstacles and disappointments.
You'll find that they are able to stop feeling and acting the victim in situations. Psychologists tell us that the most common comment patients make
is, "I don't have any other choice." They feel stuck, with no light at the end of their dark tunnel.
Everyone has choices and to help others in the workplace, you need to guide them to see the possible choices that are available to them. Too often a
person in the situation is so close to the problem that they don't see or think of solutions. Usually the solutions are not ideal or perfect to turn
the problem around, but they can be a start in a new direction that eventually solves the situation.
Start by helping them detoxify their minds. Thoughts can be toxic and cause unnecessary stress on the physical body. What goes on between your ears in
that small space can change your reality. Scientist, neurologists, psychologist and today's mystics are constantly delving into this subject.
They are finding that your mind does create your world, and the possible solutions too.
This is not just positive thinking but much more. It is a positive way of being, of changing your habitual thoughts and analyzing them to find what
best serves you. You are literally working to eliminate the toxic thoughts that create grief, depletes you of energy and causes physical illnesses.
You have habits that you rely on such as driving to and from work. You don't think about the route you take, and often don't even remember most of the
trip. It is the same with thoughts. It is crucial that you like your thoughts as they can create feelings that are supportive to who you are and
who you want to become.
This thinking is the Law of Attraction that so many books such as, The Secret, are written on today. It is a clear and concise method to put your
mind power to work FOR you and not against you.
When you create a positive habit of thinking possibilities, you become a visionary for yourself. When you picture what you want, and invest all your
energy towards that vision, you attract it to you. Then you watch to see what comes in that could be a stepping stone to your goal.
Networking with others, increasing your interpersonal skills, ridding yourself of toxic thoughts and creating a collage of pictures representing
what you desire will all speed the process. If this sounds self-serving, it really isn't, because if it makes you happy, then that touches everyone
around you too.
Your mind is powerful to create what you need and want. Your habits are not fixed, so transform and re-educate your brain to think differently. Start
with something small, play with it, visualize the outcome, immerse yourself in it, imagine the difference it will make, and you'll find success. You are
never too old to change your way of thinking for better results. It may take a lot longer than you expect, but eventually it will happen in some form.
Realize that you do have choices. Look for them, visualize them, even if they take you in a direction you never thought you would go. And remember,
ENJOY the journey!
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JJ's FAVORITE QUOTES:
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"No man ever achieved worthwhile success who did not, at one time or other, find himself with at least one foot hanging well over the brink of failure."
-- Napoleon Hill
"The best motivation is self-motivation. The guy says, 'I wish someone would come by and turn me on.' What if they don't show up? You've got to have a
better plan for your life."
-- Jim Rohn
"Success is living up to your potential. That's all. Wake up with a smile and go after life & live it, enjoy it, taste it, smell it, feel it."
-- Joe Kapp
"Don't be afraid to give your best to what seemingly are small jobs. Every time you conquer one it makes you that much stronger. If you do the little
jobs well, the big ones tend to take care of themselves."
-- Dale Carnegie
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Tele-COACHING & Tele-MENTORING
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DO YOU WANT TO IMPROVE in an area? Service? Sales?
* Motivation and growth of your people?
* Dealing with irate internal or external customers?
* Leading and Coaching your staff?
TRY our one-on-one Tele-Mentoring (phone coaching service) that is available
to business owners, executives, managers, supervisors and staff members.
Call for your FREE CONSULTATION now! 800 500-9656 or 408 445-1590
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EVALUATION OF YOUR ENVIRONMENT:
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Have you had an Evaluation of Your Environment lately so you could receive suggestions on improving it? (It's like the doctor's check up, you
often don't know you need it, until after you've had it).
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ABOUT JJ:
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JJ Lauderbaugh, CMC
408 445-1590 or 800 500-9656, 1716 Husted Ave., San Jose, CA 95124.
JJ works with companies that want to give exceptional customer service to increase sales, and with Directors and Call Center/Help Desk Managers who
want to improve human performance.
She's an international speaker, trainer, facilitator and certified management consultant (CMC) on customer service management, specializing in
performance improvement, call centers, up/cross selling and outbound calling.
For training resources, free articles, tips and streaming video, go to our
web site at:
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Copyright and Reprints:
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Reprint permission is granted when the following credit appears:
© JJ Lauderbaugh, CMC, JJ Lauderbaugh & Associates, 2007. Reprinted with permission from JJ's Tips, a monthly internet newsletter. For your own
personal subscription:
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You can make a difference! Send your questions and comments as they are always welcome.
Thanks,
JJ
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